There Are Benefits to Buying Off Plan - You Can Personalise Your Own Home|
02-05-2008
Mortgage Rates Look to Fall Following Government Injection of Funds into Banks. Buying in a Spring Market Makes Sense - and Hillreed Homes Have Some Excellent "Helping Hand Incentives"|
18-04-2008
Now The Clocks Have "Sprung Forward" It Is Time To Think Of Spring and That Means BBQs and All Things Nice!|
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Desire for success
One of the key aims of our business is the desire to succeed in making the process of buying a new home from Hillreed a thoroughly enjoyable experience for all our customers.
This is easier said than done when the end product involves some 200 different components assembled in the open air over a period of 16 weeks by up to 50 different tradesman - but this is the challenge!
Part of this endeavour is at the point of sale and Hillreed has a great sales team who can help guide customers step-by-step through the time consuming process of completing a sale.
However, our desire to succeed continues after purchase and we have a dedicated customer service team who are strongly committed to ensuring that things meet peoples expectations once they have taken possession of their new home.
Customer Services
- Prior to moving in you will be invited by your relevant Site Manager/Sales Advisor to itemise any problems that you consider need attention and any concerns you may have.
- Within 21 days these items should be dealt with and you will be asked to sign A 'First Visit Sheet'. You should only sign this when you are satisfied that all the work is complete. Then the responsibility for any further warranty items passes over to the customer services department.
NHBC & Building Guarantee
- Your home has the benefit of cover under the NHBC 10 year Buildmark Guarantee against major structural defects. Your Buildmark Guarantee policy details will have been forwarded to you by your solicitor. Enclosed within this manual you will find your homeowners Health & Safety card along with an NHBC booklet 'Guide to your New Home'.
- Hillreed Homes guarantees your home for the initial period of two years after legal completion. Our aim is to carry out a maintenance visit within twelve months from your moving date; you will receive a letter advising you of an appointment for this to be carried out. At this time we will generally attend to any settlement cracks and minor adjustments. We do not cover general wear and tear, decoration or normal routine maintenance. All other matters over the two year period should be reported in writing to the Customer Services Department and will be dealt with accordingly.
Should you need to contact the Customer Services Department, please do so in writing to:
Customer Services Department
Hillreed House
60 College Road
Maidstone
Kent ME15 6SJ